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سایت شخصی خانم فرشچیان وب گاه تخصصی زبان انگلیسی - نمونه هایی از گفتگوهای تجاری (بخش دوم)

نمونه هایی از گفتگوهای تجاری (بخش دوم)

 

نوع مطلب :مطالب مفید درسی و مقالات ،

Dialogues for Business Purposes: part two

7. Deliveries and Suppliers

Susan: Doug, can I talk with you for a moment?
Doug: What can I do for you Susan?

Susan: I'm concerned about the delays we're experiencing with some of our suppliers.
Doug: We're doing everything to get back on schedule.

Susan: Could you give me an approximate timeline?
Doug: A number of deliveries are arriving tomorrow. Unfortunately, this time of year is often troublesome.

Susan: That's not good. We can't make excuses to our clients. Are all shipments affected?
Doug: No, but it is summer and some companies are cutting back until September.

Susan: Where are most of our suppliers located?
Doug: Well, most of them are in China, but there are a few in California.

Susan: How does that affect deliveries?
Doug: Well, there are weather delays and shipment delays due to reduced production. Sometimes, larger packages are delayed because of a bottleneck at the distribution point.

Susan: Is there any way around these delays?
Doug: Well, we often work with delivery services such as UPS, Fed ex or DHL for our most urgent shipping. They guarantee door-to-door deliveries within 48 hours.

Susan: Are they expensive?
Doug: Yes, they're very expensive at that cuts into our bottom line.

Key Vocabulary

delay
supplier
to get back on schedule
timeline
delivery
shipment
to cut back
to make excuses
increased / reduced production
package
bottleneck
distribution point
bottom line
to cut into

 

8. Taking a Message

Receptionist: Janson Wine Importers. Good Morning. How can I help you?
Caller: Could I speak to Mr Adams, please?

Receptionist: Who's calling please?
Caller: This is Anna Beare.

Receptionist: Sorry, I didn't catch your name.
Caller: Anna Beare. That's B E A R E

Receptionist: Thank you. And where are you calling from?
Caller: Sun Soaked Vineyards

Receptionist: OK Ms Beare. I'll try and put you through. … I'm sorry but the line's busy. Would you like to hold?
Caller: Could I leave a message?

Receptionist: Certainly.
Caller: Could you tell Mr Adams that our shipment will be postponed and that the 200 cases ordered should arrive next Monday.

Receptionist: Shipment delayed … arriving next Monday.
Caller: Yes, and could you ask him to call me back when the shipment arrives?

Receptionist: Certainly. Could you give me your number please?
Caller: Yes, it's 503-589-9087

Receptionist: That's 503-589-9087
Caller: Yes, that's right. Thanks for your help. Goodbye

Receptionist: Goodbye.

Key Vocabulary

to catch a person's name
to be busy / to be engaged
to hold the line
to leave a message
shipment
to postpone
to be delayed
to call someone back

 

 

9. Putting Someone Through

Receptionist: Janson Wine Importers. Good Morning. How can I help you?
Caller: Could I speak to Ms Simpleton, please?

Receptionist: Who's calling please?
Caller: This is Jack Reilly from Lookout Vineyards.

Receptionist: Sorry, I didn't get your name.
Caller: Jack Reilly. That's R E I L L Y.

Receptionist: Thank you. And where are you calling from?
Caller: Lookout Vineyards.

Receptionist: OK Mr Reilly. I'll try and put you through.
Caller: Thank you.

Receptionist: You're welcome.

Key Vocabulary

importer
to get someone's name
to put through

Check your understanding with

 

 

10. Directions to a Meeting

Mark: Linda, do you know how to get to Daniels Co.? I've never been there before.
Heather: Are you driving or taking the subway?

Mark: The subway.
Heather: Right. Take the no. 9 from West 72nd street. Get off at Times Square and change to the shuttle. Go across town and get off at Grand Central station. Go above ground and walk north on Park Avenue.

Mark: Just a moment, let me write this down!
Heather: Take the no. 9 from West 72nd street. Get off at Times Square and change to the shuttle. Got it?

Mark: Yes, thanks. Now, once I get to Times Square, which train do I take?
Heather: Change to the shuttle. Go across town and get off at Grand Central station. Go above ground and walk north on Park Avenue.

Mark: Can you repeat that?
Heather: Change to the shuttle. Go across town and get off at Grand Central station. Go above ground and walk north on Park Avenue.

Mark: Thanks Heather. How long does it take?
Heather: It takes about a half an hour. When is your meeting?

Mark: It's at nine. I'll leave at eight-thirty.
Heather: That's a busy time of day. You should leave at eight.

Mark: OK. Thanks Heather.
Heather: No problem.

Key Vocabulary

to get to somewhere
to take the subway
to change to another train
to go across town
to get off
to go above ground
to walk north / south / west / east
to take time
a busy time of day

 

 

11. How to Use an ATM

Susan: How do I use the ATM?
Alan: First of all, put your card in this slot and enter your PIN.

Susan: OK. Then I choose withdrawal?
Alan: Yes, choose withdrawal, not account information.

Susan: What's next?
Alan: The ATM calls up your checking or savings account.

Susan: And then?
Alan: Enter the amount you want to take out of your account.

Susan: How much can I take out?
Alan: Most accounts have a limit of $400.

Susan: What happens after I enter the withdrawal amount?
Alan: The ATM gives you bills, usually $20 bills. Take the money and receipt from the slots.

Key Vocabulary

ATM - automatic teller machine
to put a card into a slot
PIN - personal identification number
to enter a PIN
withdrawal
account
checking
savings
amount
to take out
limit
bill
receipt

 

 

12. Hardware Deductions

Mr. Sanders: Mark can we talk for a moment?
Mark: Sure, Mr. Sanders. What would you like to discuss?

Mr. Sanders: I'd like to look into the Johnson account for a moment.
Mark: I did the bookkeeping yesterday and updated the balance sheet.

Mr. Sanders: Yes, I don't understand some of these deductions.
Mark: Do you mean the amortization costs?

Mr. Sanders: You deducted $35,000 for depreciation of hardware.
Mark: That's based on their accounting criteria. I got the amount from their bookkeeper.

Mr. Sanders: It seems too much to me.
Mark: Remember that computer equipment tends to depreciate faster than office furniture.

Mr. Sanders: I guess so. I'll take your word for it. Did they approve the balance?
Mark: Yes, it was OKed yesterday afternoon.

Mr. Sanders: The net growth looks fantastic this year.
Mark: It sure does! The bottom-line grew by 17%.

Key Vocabulary

to discuss
to look into something
bookkeeping
to update
balance sheet
amortization
cost
depreciation
hardware
accounting
bookkeeper
computer equipment
office furniture
balance
to take someone's word for something
to ok something
net growth
bottom-line

 





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نمونه هایی از گفتگوهای تجاری (بخش دوم) چهارشنبه 5 مهر 1391
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